Perhaps one of the most complex challenges leaders can face is motivating a group of people who do not report to them. Influencing people you have no power over as direct reports requires a delicate balance of creating empathy and overcoming cynicism, notes Lynn Setzer, management and corporate communication lecturer at UNC Kenan-Flagler. The biggest challenge for a leader in this scenario is to create empathy among the team for the job that they and others are being asked to do, Setzer notes. “It’s way too easy in business life to see the company mission only through your own set of eyes and ears,” Setzer says. “Therefore, to the extent that the leader can create empathy — and therefore willingness Read More