UNC Kenan-Flagler Blogs

Tag Archives: customer service

How to add notes to your connections’ profiles on LinkedIn

One of LinkedIn’s hidden gems is its ability to act as a customer relationship management (CRM) tool – an incredibly useful (yet underutilized) feature for business professionals and job seekers. Below is a step-by-step guide to adding notes to your connections’ profiles on LinkedIn. Log into LinkedIn and click “network” then “contacts” Click on the name of the contact you want to add notes to Click on “edit details” Click the area where you want to add information or notes and input the information Click “save changes” To export contact information and notes, click “export connections” and follow the prompts to save as a CSV (Excel) file. This capability is available to first- level connections. Any information that you enter Read More

If your customers don’t win, you can’t win for long

If your customers don’t win, you can’t win for long. You have to do something for your customer that makes your customer better off financially and get credit for it. You want your customer to feel like they are a valued partner and that both companies working together benefit financially. Then, your customers are likely to give you more and more of their business. Somehow, many companies have lost their way and became too focused on what is important to them and how they can win. While these are important considerations, to win long-term, in a sustainable way, your customer has to win. If you think about two companies, so you’re not just talking about two individuals, you’re talking about Read More